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S E C T I O N S

 

Clients

Businesses of all sizes

For the past 23 plus years we have worked with companies and individuals of all shapes and sizes.

Some of the vertical markets we have worked in include:

  • Mining
  • Retail
  • Real Estate
  • Land Development
  • Insurance
  • Telco
  • Wholesaler

Your consultant will help you develop your system so as to take advantage of your existing systems.

CRM systems for all users

For your CRM system to give you the best ROI it is best if all users are involved. Appoint a project co-ordinator to monitor the progress of your team.

Customer Relationship Management requires a central enterprise-wide database that is used by all members of the organisation. The relationship is built by the business often before any sale is made often in the following process;

  • The first relationship generally occurs during the sales and marketing cycle when the "customer" is first a "prospect".
     
  • During the sales process, all information gathered about the prospect site and their personnel is recorded in the CRM database. It is also at this stage that these prospects will be entered into the Accounting system.
     
  • Once the prospect becomes a customer, sales generally retains the relationship with the customer. Marketing at this stage will also play a role in continuing and expanding the relationship.
     
  • In addition, customer support, professional services, development, and management play important roles in providing service and maintaining a good relationship with the customer.
     
  • Every conversation, visit, or correspondence with a customer should be recorded in this database. This is especially important then for new staff to review the relationship quickly and in a timely manner.
     
  • You will generally also need to track the individuals at your customer, the products which the customer has purchased, what has been shipped to the customer, maintenance contracts or service level agreements as well as all work or support provided to your customer.

Helping you turn more prospects into Customers

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Quick links

Windows Tips & Tricks
Some Windows tips to help you become more productive.

ACT! Tips & Tricks
A range of tips for ACT! users to save you time.

CRM Resources
A range of tips for selecting and making better use of your CRM system.

Articles to assist your CRM decision
These articles will assist with your CRM deployment.

Existing Clients
Our client list may be in your industry.

Updates
Find updates for your system.

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Helping you turn more prospects into customers

Quick links

Windows Tips & Tricks
Some Windows tips to help you become more productive.

ACT! Tips & Tricks
A range of tips for ACT! users to save you time.

CRM Resources
A range of tips for selecting and making better use of your CRM system.

Articles to assist your CRM decision
These articles will assist with your CRM deployment.

Existing Clients
Our client list may be in your industry.

Updates
Find updates for your system.