Terms & Conditions

These Terms & Conditions govern your access to and use of the 4U CRM website, applications, and services. By creating an account, subscribing, or using the platform you agree to these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it.

You must be at least 18 and able to enter into a binding contract. You are responsible for the accuracy of your account details, for keeping credentials secure, and for all activity that happens under your account and sub-accounts.

Notify us immediately at support@4ucrm.com if you suspect unauthorised access.

Plans are billed in advance on a monthly or annual cycle and renew automatically until cancelled. Usage-based charges (such as messaging, calls, or AI credits) are billed in arrears on top of your plan fee.

Prices exclude applicable taxes unless stated otherwise. Failed payments may lead to suspension after reasonable notice. We may change pricing with at least 30 days' notice before your next renewal.

Where a free trial is offered, it converts to a paid subscription at the end of the trial unless cancelled beforehand. Except where required by law, fees already paid are non-refundable, and cancelling mid-cycle stops future renewals rather than refunding the current period.

You retain all rights to the contacts, messages, media, and other content you put into the platform. You grant us a limited licence to host, process, and transmit that content solely to operate and support the services.

You are responsible for having the necessary rights and consents for the data you upload and for the messages you send through the platform.

You must not use 4U CRM to send unsolicited bulk messages, spam, or content that is unlawful, deceptive, harassing, infringing, or harmful; to breach messaging, telemarketing, or data protection laws; to reverse engineer, resell access outside an authorised plan, scrape, or overload the platform; or to upload malware.

We may suspend or terminate accounts that breach this section, immediately where necessary to protect the platform, other customers, or third parties.

Agency and reseller plans let you present the platform under your own brand and set your own client pricing. You are solely responsible for your client contracts, billing, support commitments, and marketing claims, and you must not represent that 4U CRM is a party to those agreements.

You may not make warranties on our behalf, and you agree to indemnify us against claims arising from your client relationships.

The platform integrates with third-party tools such as payment processors, telephony, email delivery, calendars, and advertising platforms. Your use of those services is governed by their own terms, and we are not responsible for their availability, pricing, or actions.

4U CRM and its licensors own the platform, software, documentation, and brand assets. Nothing in these terms transfers ownership. Feedback you share may be used to improve the services without obligation to you.

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be announced where practical. Support is provided through the channels described on your plan.

Except as expressly stated, the services are provided “as is” without warranties of any kind, including fitness for a particular purpose or that the platform will produce any specific business results.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential loss, or for lost profits, revenue, goodwill, or data. Our total aggregate liability is limited to the fees you paid in the 12 months before the event giving rise to the claim. Nothing limits liability that cannot lawfully be limited.

You may cancel at any time from your account settings, effective at the end of the current billing period. We may terminate for material breach or non-payment. After termination you have a limited window to export your data, after which it may be permanently deleted.

We may update these terms as the platform develops. Material changes take effect on your next renewal or 30 days after notice, whichever is sooner. Continuing to use the services means you accept the updated terms.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, subject to any mandatory rights in your country of residence.

Questions about these terms: legal@4ucrm.com.